Refund policy

We want you to love your PURO products. If you're not fully satisfied, we're here to help.

Returns are accepted within 30 days of delivery, provided the product is unopened and in its original packaging.

To start a return, email haircare.puro@gmail.com with your order number and reason for return. Once approved, we'll provide instructions on where to send your item.

Refunds are issued to your original payment method within 5-10 business days of us receiving the returned item. Shipping costs are non-refundable.

Damaged or incorrect items: If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo, and we'll make it right at no cost to you.